Returns & Warranty Policy
For Products distributed by AZOD Australia (ABN: 67 600 168 367)
WARRANTY TERMS AND CONDITIONS
AZOD warrants that, during the Warranty Period, the Product will, with normal use and service, be free from faulty parts, manufacture of workmanship.
The Warranty Period for;
(a) All Brand New products - 12 Months Manufacture Warranty from the date of purchase;
(b) Refurbished Mobile Phones is 3 months from the date of purchase;
(c) All Refurbished Tablets, Readers and iPads, is 3 months from the date of purchase; and
(d) All other Products and their standard AZOD accessories is 3 months from the date of purchase unless specified differently.
This Warranty is valid only for Products that are purchased in Australia or New Zealand and sourced from AZOD Australia (ABN: 67 600 168 367)
The customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive and services under this warranty.
AZOD will provide a repair, replacement or refund on any item within two weeks of the item being received by the customer.
For any claim made two weeks or more after the customer has received the item, a repair will be arranged or, if unrepairable, a replacement will be offered. A refund will not be granted after this initial two week period.
This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.
Please Note: If an item is to be returned after 2 weeks, the amount refunded will be at the current buy back value of the phone which is at AZOD's discretion depending on the condition of the phone (device).
The warranty does not apply where damage is caused by other factors, including without limitation:
(a) Normal wear and tear;
(b) Abuse, mishandling, accident or failure to follow operating instructions;
(c) Leaking batteries, exposure to liquid or infiltration of foreign particles;
(d) Servicing or modification (including software modification) of the Product other than by AZOD, their authorised service agents or, where applicable, another member of the AZOD International Service Network;
(e) Use of the Product with unsuitable accessories;
(f) Use of the Product with other accessories, attachments, product supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) that do not conform to AZOD specifications; or
(g) Shipment or other transit. If shipping insurance is not taken out the item is purchased AZOD Australia will not be responsible for damage or loss in transit. Our liability ends once the item has left our premises and tracking details have been provided to the customer.
(h) Apple iOS or Android Software updates causing hardware faults including but not limited to decreased battery life, system errors or bricked devices due to Jailbreak or alike are not covered under warranty. It is recommended to backup your device before any software update in the unlikely event the device has an irrecoverable error to avoid loss of data.
This warranty does not cover:
(a) The replacement of any consumables
(b) Software related issues, viruses, or other externally downloaded software;
(c) Software included with hardware;
(d) Repair or replacement of any Product damaged during transit to or from AZOD; or
(e) Any loss or consequential damage (hardware or software) incurred while the Product is being repaired. It is recommended that the customer does a full back up of all software on their device as we will not be held responsible if data is missing during a repair.
(f) The Consumer will be notified for any parts or labour charges not covered by this limited warranty. The Consumer shall be responsible for expenses related to reinstallation of the Product
(g) Repaired Product will be warranted for thirty (30) days from the date of repair. Should the product not be repaired, we reserve the right to send it to 2nd repair centre before looking for the other option, ie: provide the same or better condition item replacement.
(h) The Product has been subject to: abnormal use, abnormal condition, improper storage, exposure to moisture or dampness, exposure to excessive temperature or other such environmental conditions, unauthorised modifications, unauthorised connections, unauthorised repair including but not limited to use of unauthorised spare parts in repairs, misuse, neglect, abuse, accident, alteration, improper installation, Acts of God, spill of foods or liquids, maladjustment of customer controls or other acts which are beyond of reasonable control of AZOD Australia, including deficiencies in consumable parts such as fuses and breakage or damage to antennas, unless caused directly by defects in materials or workmanship, and normal wear and tear of the Product which can relate to items being mishandled or excessive force used when using the touch screen or buttons on the device.
(i) If screens or buttons become irresponsive this will not be covered under our limited warranty as this will be deemed a result of the item being dropped (ie. cracked screen) or mishandled with excessive force.
(j). AZOD Australia is reserved to reject warranty.
The customer is responsible for all transportation, insurance, duties and other similar charges for all returned products and must ensure that the product(s) are properly packaged for shipping. Shipping damages, resulting from improper packaging will be the customer’s responsibility and not covered under the warranty policy. You must contact the respective carrier directly to initiate claims for said damage.
AZOD Australia will be responsible for the shipping cost for returning the products back to the customer (in-warranty service products only). Unless requested, the shipping method will be Australia Post Express, or equivalent.
This warranty is to be read together with any benefits that AZOD may provide to a consumer under statute.
This clause relates to goods supplied in Australia only:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You have rights and benefits under the consumer laws in your jurisdiction. Without detracting from these rights or benefits, AZOD excludes all liability in respect of the Product for any other loss which is not reasonable foreseeable from a failure of this Product, which may include liability for negligence, loss of tape/card, loss of images, loss of expenditure associated with the Product and loss of enjoyment.
Instructions for making a warranty claim are included in the enclosed materials. If the warranty claim is not accepted:
(a) AZOD will inform the Customer;
(b) If requested to do so by the Customer, AZOD will repair the Product provided the usual charges for such repair are paid; and
(c) If applicable, the Customer will be responsible for all costs associated with collection of the Product from AZOD or if shipping is requested, the shipping cost is paid by customer.
(d) Please ensure to give the adequate fault description on RA form, sufficient foam protection and Original Invoice when returning the faulty items. Items not meeting these requirements will be returned with AU$10.00 charge
Replacement and repair under warranty
We will replace any product that is considered to be “Dead on Arrival” provided that you have returned it to us in original condition within 7 days. Other products will be assessed and repaired. The time we need to complete repairs depends on the availability of components and software. Once the repairs are completed we will email you to let you know that the product is ready to be collected from our service centre or sent back to you.
- Refunds will be provided only within 14 days of purchase of the item. After this time we will continue to service the product under warranty. If you still want to return the item we can only offer to buy back the phone at the current buyback price.
- We will only provide a refund if the customer removes all locks (passcode) and iCloud details from the device to ensure we can repair the item. The item must not be IMEI blocked and free from all accounts that are linked to that device.
MAKING A WARRANTY CLAIM – RETURN TO AZOD FOR REPAIR
The process for a warranty claim is as follows:
You must inform AZOD as soon as the warranty claim arises and provide a written description of the fault forwarded to email@example.com.
You must send to AZOD your original proof of purchase and your written description of the fault (including image samples and any other relevant material); and subject to the applicable consumer laws in your jurisdiction, you must pay for all packing, freight and insurance costs for transit of the Product to AZOD.
If the warranty claim is accepted AZOD will, subject to the applicable consumer laws in your jurisdiction, at its cost:
(a) Repair or replace any faulty parts or rectify any faulty workmanship; and
(b) Return the Product to you.
For all Warranty Claims please forward your enquiry to:
485A Keilor Rd,
Niddrie, VIC 3042
Customer Service: firstname.lastname@example.org